Playgarden Online LLC, Playgarden Associates LLC, Playgarden Madison Prep LLC, and Playgarden Prep (“Playgarden”) provides a personalized subscription service that allows members access to an early education program (“Playgarden content”) streamed over the Internet to certain Internet-connected TV’s, computers, tablets, smartphones, and other devices and sent to members’ homes.
YOU AGREE TO THE ARBITRATION AGREEMENT AND CLASS ACTION WAIVER DESCRIBED IN SECTION 7 TO RESOLVE ANY DISPUTES WITH PLAYGARDEN.
1.1. Your Playgarden membership will continue and automatically renew monthly (or yearly, if that is the payment plan which you selected) until terminated. To use the Playgarden service, you must have Internet access and provide us with one or more Payment Methods. “Payment Method” means a current, valid, accepted method of payment, as may be updated from time to time and which may include payment through your account with a third party. You must cancel your membership before it renews in order to avoid billing of the membership fees for the next billing cycle to your Payment Method (see “Cancellation” below).
1.2. We may offer a number of membership plans, including special promotional plans. Some membership plans may have differing conditions and limitations, which will be disclosed at your sign-up or in other communications made available to you. You can find specific details regarding your Playgarden membership by visiting our website, logging into your account, and going to the Membership section of your Account Page.
2. Free Trials
2.1. Your Playgarden membership may start with a free trial. The duration that the free trial period of your membership lasts will be specified during sign-up, and is intended to allow new and certain former members to try the service. Your trial will end after the exact specific amount of days; for example, should you sign up on October 1st at 9:15AM, your trial will end automatically on October 16th at 9:15AM, unless the account is canceled.
2.2. Free trial eligibility is determined by Playgarden at its sole discretion and we may limit eligibility or duration to prevent free trial abuse. We reserve the right to revoke the free trial and put your account on hold in the event that we determine that you are not eligible. Members of households with an existing or recent Playgarden membership are not eligible. We may use information such as device ID, method of payment or an account email address used with an existing or recent Playgarden membership to determine eligibility. For combinations with other offers, restrictions may apply.
2.3. The membership fee for the plan you selected will automatically be charged to your provided Payment Method at the end of the free trial period. Your billing cycle will begin at this time, and will automatically renew each month (or year, if you select an annual membership) unless you cancel your membership prior to the end of the free trial period. To view the applicable membership price and end date of your free trial period, log into your Playgarden Online account, and visit the Membership section of your Account Page.
3. Billing and Cancellation
3.1. Billing Cycle: The membership fee for the Playgarden service and any other charges you may incur in connection with your use of the service, such as taxes and possible transaction fees, will be charged to your Payment Method on the specific billing date indicated on your “Account” page. The length of your billing cycle will depend on the type of subscription that you choose when you sign-up for the service. Membership fees are fully earned upon payment. In some cases your payment date may change; for example, if your Payment Method has not successfully settled, or if your paid membership began on a day not contained in a given month. Log into your Playgarden Online account and click on the “Account” page to see your next payment date. We may authorize your Payment Method in anticipation of membership or service-related charges through various methods, including authorizing up to approximately one month of service as soon as you register. In some instances, your available balance or credit limit may be reduced to reflect the authorization during your free trial period.
3.2. Payment Methods: To use the Playgarden service you must provide one or more Payment Methods. By signing up for a membership, you authorize us to charge any Payment Method associated with your account in case your primary Payment Method is declined or no longer available to us for payment of your subscription fee. You remain responsible for any uncollected amounts. If a payment is not successfully settled, due to expiration, insufficient funds, or otherwise, and you do not cancel your account, we may suspend your access to the service or cancel your account until we have successfully charged a valid Payment Method. For some Payment Methods, the issuer may charge you certain fees, such as foreign transaction fees or other fees relating to the processing of your Payment Method. Check with your Payment Method service provider for details.
3.3 Updating your Payment Methods: You can update your Payment Methods by going to the “Account” page. We may also update your Payment Methods using information provided by the payment service providers. Following any update, you authorize us to continue to charge the applicable Payment Method(s).
3.4. Cancellation: You can elect to cancel your Playgarden membership at any time, and you will continue to have access to the Playgarden service through the end of the billing period that is paid. To cancel, go to your “Account” page after logging onto the platform, and cancel your membership via the Membership page. If you cancel your membership, your account will automatically close at the end of your current paid billing period. If you signed up for Playgarden using a third party as a Payment Method and wish to cancel your Playgarden membership, you may need to do so through that third party, for example by visiting your account with the applicable third party and turning off auto-renew, or unsubscribing from the Playgarden service through that third party. You may also find billing information about your Playgarden membership by visiting your account with the applicable third party.
3.6. No Refunds: Payments are nonrefundable and there are no refunds or credits for partially used periods. Following any cancellation, however, you will continue to have access to the service through the end of your current paid billing period. At any time, and for any reason, we may provide a refund, discount, or other consideration to some or all of our members (“credits”). The amount and form of such credits, and the decision to provide them, are at our sole and absolute discretion. The provision of credits in one instance does not entitle you to credits in the future for similar instances, nor does it obligate us to provide credits in the future, under any circumstance.
4. Playgarden Service
4.2. Playgarden reserves the right to refuse entrance to or remove users from Live Zoom Classes at any time, at our discretion. Your account can be suspended at any time due to suspicious activity, including attending Zooms without a child present, keeping your camera off, not responding to written or verbal communications, or engaging in inappropriate inactivity. The Playgarden service is intended for ages 18 months to 5 years old, and students not within this age range may be suspended at Playgarden’s discretion.
4.3. The Playgarden service and any content viewed or accessed through our service are for your personal and non-commercial use only and may not be shared with individuals beyond your household. During your Playgarden membership, we grant you a limited, non-exclusive, non-transferable right to access the Playgarden service and view or use Playgarden content through the service. Except for the foregoing, no right, title or interest shall be transferred to you. You agree not to use the service for public viewing.
4.4. You may access Playgarden content primarily within the country in which you have established your account and only in geographic locations where we offer our service and have licensed such content. The content that may be available will vary by geographic location and will change from time to time. Our service is operated and managed on servers located within the United States, your information and data may be transferred to the United States for the purpose of performing our service. The number of caregivers that may access the content and the total number of devices on which you may simultaneously watch depends on your chosen subscription plan as specified on the “Account” page.
4.5. The Playgarden service, including the content library, is regularly updated. In addition, we continually test various aspects of our service, including but not limited to our website, user interfaces, promotional features and availability of Playgarden content.
4.6. Some Playgarden content may be available for temporary download and offline viewing on certain supported devices (“Offline Content”). Limitations apply, including restrictions on the number of Offline Content per account, the maximum number of devices that can contain Offline Content, the time period within which you will need to begin viewing Offline Content and how long the Offline Content will remain accessible. Some Offline Content may not be playable in certain countries and if you go online in a country where you would not be able to stream that Offline Content, the Offline Content will not be playable while you are in that country.
4.8. The quality of the display of the Playgarden content may vary from device to device, and may be affected by a variety of factors, such as your location, the bandwidth available through and/or speed of your Internet connection. Not all content is available in all formats, such as HD, Ultra HD or HDR and not all plans allow you to receive content in all formats. Default playback settings on cellular networks exclude HD, Ultra HD and HDR content. The minimum connection speed for SD quality is 0.5 Mbps; however, we recommend a faster connection for improved video quality. A download speed of at least 5.0 Mbps per stream is recommended to receive HD content (defined as a resolution of 720p or higher). A download speed of at least 25.0 Mbps per stream is recommended to receive Ultra HD (defined as a resolution of 1080p or higher) and HDR content. You are responsible for all Internet access charges. Please check with your Internet provider for information on possible Internet data usage charges. Playgarden makes no representations or warranties about the quality of your watching experience on your display. The time it takes to begin watching Playgarden content will vary based on a number of factors, including your location, available bandwidth at the time, the Playgarden content you have selected and the configuration of your device.
4.9. Playgarden software may solely be used for authorized streaming and viewing of content from Playgarden. This software may vary by device and medium, and functionalities may also differ between devices. By using our service, you agree to receive, without further notice or prompting, updated versions of the Playgarden and related third-party software. If you do not accept the foregoing terms, do not use our service.
5. Passwords and Account Access. The member who created the Playgarden account and whose Payment Method is charged (the “Account Owner”) has access and control over the Playgarden account and the devices that are used to access our service and is responsible for any activity that occurs through the Playgarden account. To maintain control over the account and prevent anyone from accessing the account the Account Owner should maintain control over the devices that are used to access the service and not reveal the password or details of the Payment Method associated to the account to anyone. You are responsible for updating and maintaining the accuracy of the information you provide to us relating to your account. We reserve the right to change your password as needed, to assist with issues such as technical errors, only after notifying users beforehand. We can terminate your account or place your account on hold in order to protect you, Playgarden or our partners from identity theft or other fraudulent activity. Playgarden is not obligated to credit or discount a membership for holds placed on the account by either a representative of Playgarden or by the automated processes of Playgarden.
6. Disclaimers of Warranties and Limitations on Liability
6.1. THE PLAYGARDEN SERVICE AND ALL CONTENT AND SOFTWARE ASSOCIATED THEREWITH, OR ANY OTHER FEATURES OR FUNCTIONALITIES ASSOCIATED WITH THE PLAYGARDEN SERVICE, ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITH ALL FAULTS AND WITHOUT WARRANTY OF ANY KIND. PLAYGARDEN DOES NOT GUARANTEE, REPRESENT, OR WARRANT THAT YOUR USE OF THE PLAYGARDEN SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE. PLAYGARDEN SPECIFICALLY DISCLAIMS LIABILITY FOR THE USE OF APPLICATIONS, AND PLAYGARDEN SOFTWARE (INCLUDING THEIR CONTINUING COMPATIBILITY WITH OUR SERVICE).
6.2. TO THE EXTENT PERMISSIBLE UNDER APPLICABLE LAWS, IN NO EVENT SHALL PLAYGARDEN, OR ITS SUBSIDIARIES OR ANY OF THEIR SHAREHOLDERS, DIRECTORS, OFFICERS, EMPLOYEES OR LICENSORS BE LIABLE (JOINTLY OR SEVERALLY) TO YOU FOR PERSONAL INJURY OR ANY SPECIAL, INCIDENTAL, INDIRECT OR CONSEQUENTIAL DAMAGES OF ANY KIND, OR ANY DAMAGES WHATSOEVER.
6.3. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES OR THE LIMITATION OR EXCLUSION OF LIABILITY FOR CERTAIN TYPES OF DAMAGES. THEREFORE, SOME OF THE ABOVE LIMITATIONS IN THIS SECTION MAY NOT APPLY TO YOU.
7. Arbitration Agreement
7.2. If you elect to seek arbitration you must first send to Playgarden, by certified mail, a written Notice of your claim (“Notice”). The Notice to Playgarden must be addressed to: General Counsel, Playgarden, 95 Franklin Street, New York NY 10013 (“Notice Address”). If Playgarden initiates arbitration, it will send a written Notice to the email address used for your membership account. A Notice, whether sent by you or by Playgarden, must (a) describe the nature and basis of the claim or dispute; and (b) set forth the specific relief sought (“Demand”). If Playgarden and you do not reach an agreement to resolve the claim within 30 days after the Notice is received, you or Playgarden may commence an arbitration proceeding.
7.3. You may download or copy a form Notice and a form to initiate arbitration at www.adr.org. If you are required to pay a filing fee, after Playgarden receives notice at the Notice Address that you have commenced arbitration, Playgarden will reimburse you for your payment of the filing fee, unless your claim is for greater than US $10,000, in which event you will be responsible for filing fees.
7.4. The arbitration will be governed by the Commercial Arbitration Rules (the “AAA Rules”) of the American Arbitration Association (“AAA”), as modified by this Agreement, and will be administered by the AAA. The AAA Rules and Forms are available online at www.adr.org, by calling the AAA at 1-800-778-7879, or by writing to the Notice Address. The arbitrator is bound by the terms of this Agreement. All issues are for the arbitrator to decide, including issues relating to the scope and enforceability of this arbitration agreement. Unless Playgarden and you agree otherwise, any arbitration hearings will take place in the county of New York. The arbitrator’s award shall be final and binding on all parties, except (1) for judicial review expressly permitted by law or (2) if the arbitrator’s award includes an award of injunctive relief against a party, in which case that party shall have the right to seek judicial review of the injunctive relief in a court of competent jurisdiction that shall not be bound by the arbitrator’s application or conclusions of law.
7.6. YOU AND PLAYGARDEN AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. Further, unless both you and Playgarden agree otherwise, the arbitrator may not consolidate more than one person’s claims with your claims, and may not otherwise preside over any form of a representative or class proceeding. If this specific provision is found to be unenforceable, then the entirety of this arbitration provision shall be null and void.
8.2. Unsolicited Materials. Playgarden does not accept unsolicited materials or ideas for Playgarden content, and is not responsible for the similarity of any of its content or programming in any media to materials or ideas transmitted to Playgarden. Should you send any unsolicited materials or ideas, you do so with the understanding that no additional consideration of any sort will be provided to you, and you are waiving any claim against Playgarden and its affiliates regarding the use of such materials and ideas, even if material or an idea is used that is substantially similar to the material or idea you sent.
8.3. Feedback. Playgarden is free to use any comments, information, ideas, concepts, reviews, or techniques or any other material contained in any communication you may send to us (“Feedback”), including responses to questionnaires or through postings to the Playgarden service, including the Playgarden website and user interfaces, worldwide and in perpetuity without further compensation, acknowledgement or payment to you for any purpose whatsoever including, but not limited to, developing, manufacturing and marketing products and creating, modifying or improving the Playgarden service. In addition, you agree not to enforce any “moral rights” in and to the Feedback, to the extent permitted by applicable law.
8.7. Communication Preferences. We will send you information relating to your account (e.g. payment authorizations, invoices, changes in password or Payment Method, confirmation messages, notices) in electronic form only, for example via emails to your email address provided during registration, or via SMS message. You agree that any notices, agreements, disclosures or other communications that we send to you electronically will satisfy any legal communication requirements, including that such communications be in writing.
Last Updated: October 10, 2022.